Frequently Asked Questions

We work on web applications, progressive web apps, API development, database architecture, cloud deployments, and technical consulting engagements. Our clients range from startups to established mid-market businesses across Australia. We are best suited for projects that require custom development rather than template-based solutions.

Project timelines vary based on complexity. A straightforward website typically takes 2 to 4 weeks. Custom web applications generally run 4 to 8 weeks. Enterprise-level systems with complex integrations can take 3 to 6 months. We provide detailed timeline estimates during our discovery phase.

We offer three engagement tiers: Essential (from $4,200), Professional (from $12,500), and Enterprise (from $25,000+). All prices are in Australian dollars and exclude GST. Final pricing is determined after a discovery session where we scope your specific requirements. We provide fixed-price quotes so there are no surprises.

Our core stack includes React, Next.js, Vue.js, Node.js, Python, TypeScript, PostgreSQL, MongoDB, and Docker. For cloud infrastructure, we deploy on AWS, Google Cloud, and Azure. We select technologies based on the specific requirements of each project rather than applying a one-size-fits-all approach.

Our process follows four phases: Discovery (requirements gathering and technical planning), Development (iterative building with fortnightly sprint reviews), Testing (thorough QA across browsers and devices), and Deployment (production launch with monitoring setup). Clients have visibility into progress throughout via shared project boards.

Yes. Every project includes a post-launch support period: 30 days for Essential, 60 days for Professional, and 90 days for Enterprise engagements. After the included support period, we offer ongoing maintenance retainers for clients who want continued technical support, bug fixes, and feature development.

Absolutely. We regularly embed with client teams, contributing to existing codebases and workflows. We are comfortable working within established code review processes, version control practices, and project management tools. Our consulting service is specifically designed for teams that want architectural guidance without outsourcing the entire build.

Each project is assigned a dedicated project manager who serves as your primary point of contact. We provide fortnightly sprint reviews, shared project boards for real-time progress tracking, and are available for ad-hoc discussions via email or scheduled calls during business hours (9:00 AM to 5:30 PM AEST, Monday to Friday).

Yes. While our office is in Melbourne, we work with clients across all Australian states and territories. We use video conferencing and collaborative tools to maintain close communication regardless of location. The majority of our clients are based in Victoria, New South Wales, and Queensland.

Scope changes are a normal part of software development. When requirements change, we assess the impact on timeline and cost, then present options. Minor adjustments are typically absorbed within the existing scope. Larger changes are documented as a scope amendment with an updated quote and timeline for your approval before work proceeds.

Upon full payment, you own all custom code and design assets created specifically for your project. This includes application source code, database schemas, and custom design files. We retain the right to use general-purpose tools and libraries that were not created exclusively for your project.

The first step is to reach out through our contact form or call us on +61 3 8756 2419. We will schedule an initial consultation to understand your requirements, then follow up with a detailed proposal including scope, timeline, and pricing. There is no obligation at any stage.